A couple of week ago, we were having dinner in one of the local coffeeshop chain... wife placed the order for some dishes and the operator's rule is "pay first". Wife returned to the table for $$$ and at the same time felt that she had "over-ordered" so we decided to drop one dish. When we returned, the operator claim that the dishes had been keyed into the cash register and the chef had started cooking on ALL the dishes... cannot cancel. I told her we hadn't pay yet and what if I walked away then? They would be Lan Lan (Singlish: means a state of helplessness), right? The norm is that if payment is required first, food is prepared only if payment is received. Anyway, didn't want to spoil the dinner over such minor issue and we relented. It was a case of misunderstanding afterall. Come to think of it, we were partly to be blamed for wrong assumption. :oops:
When I returned to my seat, the kopi-soh (the lady who's responsible for taking drinks orders) who took my order forgot who ordered. When I made my claim, she said "respond la... I've been asking around". Wa lau! (Singlish: an expression made when one is Lan Lan) I couldn't hear her because her voice was relatively soft in the coffeeshop and I couldn't see her because she was standing behind me. I wouldn't have known if wife had not saw her and prompted me. Didn't want to argue further with kopi-soh and paid up but she didn't have a 10 cent change! :evil: What is this! It's not like I give her $50 for a 80 cents kopi-O, I gave her all the coins I had, in denomination of a 50 cent and two 20 cents... she did not have a 10 cent change!!!! :evil: For those of you who may not be familiar, kopi soh typically carries a pouch, full of coins so that she has the exact change when required. I wouldn't have been so upset if she had been polite and request that she'd return to me when she had the change - instead she asked if I have the exact amount! Of course I don't have or I would have given her the exact amount!
I was upset, no doubt about it... but more disappointed than being upset because these coffeeshop staff fit the description of "locals-with-poor-service-level" and they are the examples often quoted to justify for foreigners-with-better-service. S.......i........g.........h